Diploma In Front Office

Course Code : DFO

Course Duration :  1 Year

Eligibility : Overall aggregated of 50% marks in 10+2 in any discipline

Course Content :

Working in Front Office is not as easy as it is noted to be. it includes a lot of intricacies and detailing that one needs to nurture in order to grow into efficient front office managers in the future. One of the aspects of Front Office work is direct interaction with the customers. Hence it is the very first periphery of the entire office system, and thus increases the necessity for employees to be perfect in their work so as to put their best foot forward.

If you too are looking for gaining a position in an eminent office, then we are here for your help. Preadi International is a highly acclaimed hotel management institute in Gurgaon, Haryana that offers a myriad of courses to the candidates. These include Hospitality Management, Front Office Management Course, Hotel Management Course, Bartending Course and much more. Students are trained by experts from the industry as well as are availed internship and training programs so as to build them in all aspects.

What does Front Office work comprise of?

Front Office refers to working in the reception, coordinating with customers and communication. It includes contacting people, calling and visiting businesses. The work includes the smooth running of the operations related to the front desk as well as managing staff. These are answering phone calls, greeting guests, directing calls, in addition to performing administrative work thereby managing the overall activity within the front office level.

What does the Front Office Course offer?

The Front Office Course offers to student relevant information surrounding the field. They are rendered a hands-on experience thereby also provisioning them with important skills. These skills include leadership skills, coordination with other departments, customers, guests and clients with a positive experience.

Supervision and handling daily activities

With eminent professionals and tutors, we offer our candidates complete knowledge and understanding of daily activities through our Front Office Management Course. This includes inhibiting in them supervision, leadership, organization, and management.

The course imbibes in students to oversee the daily activities, organize the work, and follow the activities in coordination with other departments. They are taught to supervise the work of office administration, how to communicate and work in deadlines. Offering service to the employees with adherence to the quality standards, following procedures and working in deadlines.

Why is the course necessary?

Approaching the front desk of an office and being welcomed by unwelcoming administrator or clerk can leave a negative approach. Front office management program deals in building in students the nuances related to the field, making them confident and help them understand the handling of important aspects. They are introduced to the quality of customer service, communication skills, active listening, multi-tasking, ticketing and clerk work offering them comprehensive dexterity.

In today’s competitive world the front desk plays an important role in building a good impression and managing the other work in the office wisely. This includes working in direct contact with customers, answering their calls, noting important information and coordinating work to the next levels.

What are the job opportunities available for the students?

Front Office Course makes up a crucial aspect for small businesses as well as big ones. Some of the job prospects in the said field include. Qualified candidates can gain placements as the following:

  • Receptionist
  • Customer Care Provider
  • Sales
  • Ticketing and much more.

 

DIPLOMA IN FRONT OFFICE OPERATIONS SYLLABUS

  • Introduction to tourism and hospitality sector
  • Reservation (room, hotels, reservation systems, computerized reservations)
  • Reception (receiving guests, registration, communication, etiquette, guest management, key handling)
  • Information about the hotel and city postal regulations
  • Cash billing
  • Business communication
  • Hotel accounting
  • Communication skills
  • Customer care services and guest care
  • Computer application
  • Practical training